NeoSpin Terms and Conditions

Welcome to NeoSpin Casino. These Terms and Conditions govern your use of our website, games and services. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of them, you must not use our platform. NeoSpin is operated by Metlait SRL, a company registered in Costa Rica, and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000064.

About Our Casino

At NeoSpin, we offer a wide selection of games from over 80 certified providers, including slots, live casino, table games, jackpot games and sports betting. We launched our platform in 2022 and have since grown our library to more than 5,800 games. Here at NeoSpin, we use encrypted data transfer to protect your information, and we work only with certified software providers to guarantee fair outcomes.

Our NeoSpin platform is available on desktop, tablet and mobile browser, functioning like an app via an Install App shortcut. We do not currently offer a dedicated App Store or Google Play application. If you are searching for NeoSpin login or NeoSpin casino login details, you can access your account directly through our website on any supported device.

Eligibility and Account Registration

To open an account and use our services, you must meet the following requirements:

• You must be at least 18 years old or the legal gambling age in your jurisdiction
• You must register using accurate, complete and truthful personal information
• You must not reside in any of our restricted countries, including the United Kingdom, United States, Ukraine, Russia and others listed in our policy
• You must not use a VPN to bypass our geographic restrictions; doing so may lead to confiscation of winnings
• You may only hold one account; we reserve the right to close duplicate accounts

We may ask you to complete our NeoSpin register process with additional identity verification (KYC), including proof of ID, address and payment method. If you do not complete verification within two weeks of our request, we may lock your account.

Deposits and Withdrawals

We offer 18 deposit methods and 13 withdrawal methods, including cards, e-wallets, bank transfers and cryptocurrencies. Our minimum deposit starts at 20 EUR/USD, and our minimum withdrawal starts at 30 EUR/USD depending on the method chosen. When you make a NeoSpin deposit, funds are typically credited instantly and free of charge.

Before requesting a NeoSpin withdrawal, you agree that each deposit must be wagered three times (3x). Failure to meet this requirement may result in a processing fee or a refused withdrawal. We apply daily, weekly and monthly withdrawal limits as set out in our payment policy, and amounts exceeding a method's limit will be paid in instalments. We at NeoSpin reserve the right to request additional verification before processing any payout.

Inactive accounts with no login or play activity for 12 months will incur a monthly dormancy fee of €25, deducted from the available balance.

Bonuses and Promotions

Our NeoSpin bonus program includes a Total Welcome Pack of 300% up to €7,000 plus 300 Free Spins across your first four deposits, as well as ongoing promotions such as Daily Cashback, Weekend Reload and Wednesday Free Spins. When searching for a NeoSpin no deposit bonus or NeoSpin free spins offer, please review the specific terms attached to each promotion, as wagering requirements, maximum bet limits and game contribution rates vary.

• Unless stated otherwise, bonuses are valid for 14 days from activation
• Only one bonus may be active on your account at a time
• Real money is always played first before bonus funds
• We may cancel a bonus if your balance falls to 0.05 or below
• We reserve the right to refuse or revoke a NeoSpin bonus code if we detect bonus abuse

Our Neospin Loyalty Program automatically enrols every new player at registration, rewarding real-money play with complimentary points that unlock status rewards, loot boxes and VIP benefits. Our VIP status may be suspended if no deposit is made within 30 consecutive days.

Responsible Use of Our Services

We are committed to providing a safe gaming environment. You agree not to use our services for any unlawful purpose, not to exploit software errors or bugs for personal gain, and not to collude with other players. We reserve the right to void winnings, suspend or close accounts where we identify fraud, money laundering attempts, or breaches of these terms.

Players in Sweden are not eligible for bonuses, promotions, VIP programs or loyalty point exchanges, in accordance with local regulatory requirements.

Game Rules and Fairness

All games on our NeoSpin platform use certified random number generators supplied by our licensed providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO and many others. Game availability may vary by jurisdiction; for example, NetEnt and Amatic titles are not available in Australia, and Play'n GO and Pragmatic Play titles are restricted in Sweden. We update our game library regularly, adding approximately 35 new titles each week.

Customer Support

Our support team is available 24/7 via live chat, email at support@neospin.com, and our contact form. Whether you need help with a NeoSpin withdrawal, a NeoSpin deposit, or questions about our live casino and slots, our team is ready to assist. VIP players benefit from a dedicated personal manager.

Disputes and Governing Law

If a dispute arises that cannot be resolved directly with our support team, you may escalate your complaint to our Alternative Dispute Resolution provider, EGIS, which operates under the regulations of the Tobique Gaming Commission. Claims must be filed within one year of the event giving rise to the dispute. Any unresolved disputes are subject to arbitration in Costa Rica, and these terms are governed by the laws applicable to our licence.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or operational practices. We encourage you to review this page periodically. Continued use of our NeoSpin account after changes are published constitutes your acceptance of the revised terms.

By using our platform, including features accessed via NeoSpin login, you confirm your understanding and acceptance of these Terms and Conditions in full. If you have any questions, please contact our support team before continuing to play.