NeoSpin Privacy Policy

At NeoSpin, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This NeoSpin Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when you register, play, deposit or withdraw funds with us.

Who We Are

NeoSpin Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission, No. 0000064. Paysafe transactions on our site are processed by Tronabriz Limited. Throughout this policy, "we", "our" and "us" refer to NeoSpin and its operator, while "you" refers to the player using our services.

Information We Collect

When you create a NeoSpin login or use our services, we collect several categories of information to verify your identity, process transactions and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather identity verification documents, including proof of ID, proof of address and proof of payment, which may be submitted in Latin or Cyrillic script.
• We may request phone or video verification as part of our KYC procedures.
• We record financial data related to your neospin deposit and neospin withdrawal activity, including payment method details and transaction history.
• We track your gaming activity, including games played, bets placed, bonuses claimed and loyalty points earned.
• We automatically collect technical data such as your IP address, device type, browser information and login timestamps whenever you access our neospin app or neo spin casino app.
• We may record communications you have with our customer support team via live chat, email or contact forms.

How We Use Your Information

Our Neospin platform uses your personal data for legitimate business purposes connected to running a safe, fair and compliant gaming environment. We use your information to verify your identity, process your neospin deposit and neospin withdrawal requests, prevent fraud, enforce our responsible gambling measures, and administer our loyalty program and promotional offers such as neospin bonus and neospin free spins campaigns.

We at NeoSpin also use your data to communicate important account updates, respond to support enquiries, and send marketing communications where you have given your consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of our contract with you when you register and use our neospin casino services.
• Compliance with our legal and regulatory obligations, including anti-money laundering and KYC requirements under our licence from the Tobique Gaming Commission.
• Our legitimate interests in preventing fraud, securing our platform and improving our games and services.
• Your consent, where required, for marketing communications or optional data processing activities.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services effectively.

• We share data with payment providers such as Skrill, Neteller, MuchBetter, MiFinity, Interac, Inpay and cryptocurrency processors to complete your neospin deposit and neospin withdrawal transactions.
• We share information with game and live providers, including Evolution, Pragmatic Play, NetEnt, Playtech and others, to deliver our neospin slots and neospin live casino content.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission and our ADR provider EGIS, where legally required or in connection with dispute resolution.
• We may share data with fraud prevention, identity verification and security service providers.
• We may disclose information where required by law, court order or governmental request.

Cookies and Tracking Technologies

Our NeoSpin website and neo spin casino app use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our platform. For full details, please refer to our separate Cookies Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting requirements. Where your account becomes inactive for 12 months without login or play, we apply a monthly dormancy fee of €25 as described in our terms, but we continue to retain your data in accordance with applicable retention obligations. Following account closure, we may retain certain records for the period required by law, particularly for anti-money laundering purposes.

International Data Transfers and Restricted Territories

As Metlait SRL is based in Costa Rica, your data may be transferred and processed outside your country of residence. We apply appropriate safeguards to protect your information during such transfers. We do not knowingly provide neospin casino services to residents of restricted countries, including the United Kingdom, United States, Belgium, the Netherlands, and the other jurisdictions listed in our terms and conditions. Using a VPN to bypass these geographic restrictions is prohibited and may result in confiscation of winnings and closure of your account.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may request a copy of your data in a portable format.
• You may lodge a complaint with our ADR provider, EGIS, at disputes@egis-adr.com, or pursue arbitration in Costa Rica, with claims required to be filed within one year.

To exercise any of these rights, you can contact us directly through our support channels, and we will respond within a reasonable timeframe in accordance with applicable law.

Data Security

We use encrypted data transfer and industry-standard security measures to protect your personal and financial information. Our games are sourced from certified providers, and we continuously work to safeguard your account against unauthorised access. While we take extensive precautions, no method of data transmission over the internet is completely secure, and we encourage you to use a strong password and keep your neospin login credentials confidential.

Children's Privacy

Our services are intended exclusively for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with any applicable funds handled according to our terms and conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our neospin casino services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@neospin.com, through our 24/7 live chat, or via our contact form. We are here to assist you with any privacy-related concerns regarding your neospin casino account.